Terms of engagement
Agree the line, then peg it
Every piece of work with JB90 SOLUTIONS LTD runs on these terms, written in plain English. Where the statement of work for one piece says something different, the statement of work wins for that piece.
They describe how work is agreed and what each side does. They set no prices: what a piece of work costs is written in its statement of work, and nothing is charged that the statement of work does not name.
How work is agreed
Six steps, each in writing
A morning is held by a request. Work is agreed by a statement of work. The two are never confused.
- A request holds a morning. Sending one is not a contract, and either side can step back from it.
- We confirm in writing from team@jb90solutions.site, or ask a question first. Until we confirm, the morning is held for you, not booked.
- The morning. Your site rules and induction apply to us from the first minute. We follow the work as it runs and change nothing on the day.
- A statement of work, if more is wanted. The objective, the measures, the weeks, who is involved, what it costs and how either side can end it. It is agreed in writing before anything beyond the morning starts.
- The work runs to it. A change of scope is a change to the statement of work, agreed in writing the same way, never on a nod in a corridor.
- Hand-over and check-backs at 30, 60 and 90 days, when the statement of work includes them.
What each side does
Our part, and yours
We
- carry out the work with reasonable care and skill, as the Supply of Goods and Services Act 1982 (section 13) requires for business clients and the Consumer Rights Act 2015 (section 49) for consumers;
- finish within the time agreed, or a reasonable time where none was set;
- follow your site rules and keep our own duty of care to the people around us, as the Health and Safety at Work etc. Act 1974 (section 3) requires;
- keep what we see on your floor confidential, and use it for your work alone;
- say when a question needs a specialist, and step aside.
You
- give us a host, access to the floor and your induction;
- tell us about hazards and site rules before the morning;
- give us information that is accurate as far as you know it;
- tell your people that someone will be walking with them, and why;
- make the decisions about your floor: they stay yours throughout.
What you keep
The outputs are yours
Walk notes, timings, takt calculations, setting-out plans and the maps drawn with your team belong to you, to use, copy and change in your business however you like.
We keep the methods and tools we bring, including the calculators and checks on this site. We hold a copy of what we made for you only as long as the statement of work says, or as long as a claim about the work could be brought.
Your floor, your company's name and your numbers are never used to promote JB90 SOLUTIONS, in any form, without your written agreement.
What we draw for your floor stays with your floor.
Moving, cancelling, ending
When plans change, on either side
- Your floor walk
- Move it to any free morning, or cancel it, from its own page until the day before. On the day itself, write to the team.
- If we cannot come
- We tell you as early as we can, and offer the free mornings. We never send someone you have not been told about.
- Ending a piece of work
- The statement of work says how either side can end it. Either side may also end it if the other seriously breaks its terms and has not put that right within 14 days of being asked in writing.
- Changes to these terms
- They apply to work agreed after the change. Work already under way stays on the terms it was agreed on.
Responsibility and the law
What neither side can sign away
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow to be limited. Any further limit on what either side answers for is written into the statement of work, where you see it before you agree.
We give no financial, legal or engineering advice. Decisions about your floor, your people and your spending are yours, taken with the information we give you.
These terms and every statement of work are governed by the law of England and Wales, and its courts deal with any dispute. A consumer living in Scotland or Northern Ireland may also bring proceedings in their home courts. Before any of that, please raise a concern with us.
These terms were last changed on 13 November 2026.